2020 NACM Midyear Conference

09 February - 11 February Westin Charlotte

Agenda

  • 09 February
  • 10 February
  • 11 February

Registration and Conference Information

01:00 PM 06:00 PM

Host Meeting

04:30 PM 05:00 PM

ECP Meet & Greet

05:00 PM 06:00 PM

Welcome Reception

06:00 PM 07:30 PM

Coffee Service

07:00 AM 08:00 AM

Registration and Conference Information

07:00 AM 05:00 PM

Welcome and Announcements

08:00 AM 08:30 AM

Dr Is In

08:00 AM 05:00 PM

Opening Plenary - Micro-Disruption: Simple Changes for Significant Results

08:30 AM 09:30 AM

Gregory Offner

Networking Break

09:30 AM 09:45 AM

Concurrent Breakouts

09:45 AM 11:00 AM

NACM Core® Competency - Pushing Management's Buttons to Improve Court Performance (Part A)

09:45 AM 11:00 AM

David  Hartt

Sponsored Session Presented by Tyler Technologies: 4 Key Ways to Move from Case Management to Case Resolution

09:45 AM 11:00 AM

Jamie  Gillespie

Sandy Peters

Preserving the Court Record

09:45 AM 11:00 AM

Patrick  Brummond

Jeff Shorba

SIG: Mentorship

09:45 AM 11:00 AM

Tina Mattison

Exhibit Hall

11:00 AM 03:30 PM

Lunch in Exhibit Hall

12:00 PM 01:30 PM

Snack Break in Exhibit Hall

03:00 PM 03:30 PM

Concurrent Breakouts

03:45 PM 05:00 PM

NACM Core® Competency - Pushing Management’s Buttons to Improve Court Performance (Part B)

03:45 PM 05:00 PM

David  Hartt

Human Trafficking and the Courts: Strategies to Strengthen Court Responses and Address Survivor Needs

03:45 PM 05:00 PM

Paul  Herbert

Danielle Pugh-Markieis

Budgeting for “Bragency”

03:45 PM 05:00 PM

William  Raftery

SIG: Limited Jurisdiction Courts – They're not so limited!

03:45 PM 05:00 PM

Jeff Chapple

Jeffrey Tsunekawa

Coffee Service

07:00 AM 08:00 AM

Conference Information

07:00 AM 12:00 PM

Dr Is In

08:00 AM 12:00 PM

Concurrent Breakouts

08:00 AM 09:15 AM

NACM Core® Competency - Operations Management: Conflict and Drama in the Workplace—Now What? (Part A)

08:00 AM 09:15 AM

Eric Robinson

Nonlawyer Navigators In State Courts: An Emerging Consensus

08:00 AM 09:15 AM

Mary  McClymont

Sponsored Session Presented by CSI (Computing Systems Innovations): Disappointments in Artificial Intelligence and How to Avoid Being a Victim

08:00 AM 09:15 AM

Henry Sal

SIG: Juvenile-Raising the Age

08:00 AM 09:15 AM

Dawn  Palermo

Networking Break

09:15 AM 09:30 AM

Concurrent Breakouts

09:30 AM 10:45 AM

NACM Core® Competency - Operations Management: Conflict and Drama in the Workplace—Now What? (Part B)

09:30 AM 10:45 AM

Eric Robinson

Managing a Crisis: State Courts Respond to the National Opioid Epidemic

09:30 AM 10:45 AM

Deborah Taylor Tate

Enhancing the Court Process for Domestic Violence Litigants: A Coordinated Response

09:30 AM 10:45 AM

Madelynn Herman

Danielle Pugh-Markieis

SIG: Connected Communities

09:30 AM 10:45 AM

Charleston  Carter

Kathy  Griffin

Networking Break

10:45 AM 11:00 AM

Concurrent Breakouts

11:00 AM 12:15 PM

State & Local Government – 2019 Ransomware in Review

11:00 AM 12:15 PM

Maria Thompson

Leadership Principles for You and Your Presiding Judge (Repeats @1:45 PM)

11:00 AM 12:15 PM

Raymond Billotte

Paula  Carey

Patricia Tobias

Court Data: The Research Perspective

11:00 AM 12:15 PM

CL Cynthia Lee

Carlos Manjarrez

Suzanne  Strong

Too Many Needs? Court Access for Self-Represented Litigants

11:00 AM 12:15 PM

Zenell Brown

Richard Lynch

Lunch and WIN Sessions

12:15 PM 01:30 PM

Networking Break

01:30 PM 01:45 PM

Concurrent Breakouts

01:45 PM 03:00 PM

Expanding Communication Channels with the Public Using AI

01:45 PM 03:00 PM

Siva Appavoo

Jack McCarthy

Michelle  Smith

What We’ve Learned from Building School Justice Partnerships

01:45 PM 03:00 PM

Teri Deal

Marsha  Landers

National Open Court Data Standards (NODS): Next Steps

01:45 PM 03:00 PM

PE Paul Embley

Nicole  Waters

Leadership Principles for You and Your Presiding Judge (Repeat of 11:00 AM)

01:45 PM 03:00 PM

Raymond Billotte

Paula  Carey

Patricia Tobias

Networking Break

03:00 PM 03:15 PM

Closing Plenary - Creating a Happy Workplace by Leading with a Grateful Heart

03:15 PM 04:15 PM

Scott Colby

Sponsors

Speakers

SIG Presenters

NACM Directors

Siva Appavoo

IT Manager
New Jersey Judiciary
A visionary, technology enthusiast, and AI evangelist with 20 years of technology leadership experience leading key digital innovative projects for NJ Judiciary. Currently driving transformational initiatives for NJ Judiciary in technologies such as NLP, Text Analytics, Predictive Analytics, Chatbots, Blockchain, Machine Learning and RPA to empower courts with valuable insights and enable fair and timely access to Justice for citizens. An avid reader, passionate about technology, enjoys solving business problems and loves to travel around the world experiencing different cultures.

11 February

Raymond Billotte

Administrator
Judicial Branch of Arizona in Maricopa County
Raymond L. Billotte is the Administrator for the Judicial Branch of Arizona in Maricopa County, serving as the senior executive officer for the nation’s fourth largest trial court.Previously, he served as the District Court Administrator in the 5th Judicial District of Pennsylvania (Greater Pittsburgh) from 1996-2012 and the 46th Judicial District of Pennsylvania from 1985-1992.

Mr. Billotte holds a Master’s Degree of Public Management from Carnegie-Mellon University and is a 1991 Graduate Fellow of the Institute for Court Management’s (ICM) Court Executive Development Program.During his tenure with the courts, he has led numerous successful court improvement projects, including caseflow management revisions, jury reform, strategic planning, jail population reduction strategies, and the use of evidence-based practices in both pre-trial and post-adjudicative phases of the criminal justice system.Additionally, he has served as a consultant with USAID addressing criminal justice reforms in the Mexican states of Oaxaca and Chihuahua and has served on numerous state and national court management committees addressing the use of technology in the courts, preservation and transcription of court records, professional development of court managers, and juror diversity.

Mr. Billotte serves on the Board of Directors for the National Association for Presiding Judges and Chief Executive Officers (NAPCO) and is Chair of the Board of Directors of the Justice Management Institute (JMI), a justice system nonprofit consultancy.Previously, Mr. Billotte served on the Board of Directors for the National Association for Court Management (NACM) from 2010-2013. Mr. Billotte is certified as faculty for the ICM’s Leadership, Visioning & Strategic Planning, and Court Financial Management courses.

11 February

11 February

Zenell Brown

Court Administrator
Third Circuit Court of Michigan
As a Court Administrator, Zenell Brown has garnered respect for her ethical leadership and innovation. She has built her approach on three pillars: communication, leadership responsibility and accountability, and diversity and inclusion. She has shared her “Justice for All” leadership and organizational wisdom at local, state, and national level conferences for court managers and teams.

Zenell continues to add to her current credentials of Juris Doctor (Wayne State University Law School), Public Service Administration Graduate Certificate (Central Michigan University), Court Administration Certificate (Michigan State University), and Certified Diversity Professional (National Diversity Council-DiversityFirst).

11 February

Patrick Brummond

District Court Administrator
Seventh Judicial District
Patrick Brummond has worked in court administration since 1988 and the Wisconsin Court System since 1994.He currently serves as the District Court Administrator for the Seventh Judicial District.Prior to this Pat served as Deputy Director of State Courts for Court Operations and also as a District Court Administrator for the Third Judicial District.

In addition to providing judicial administrative services for the fifteen counties in the Seventh Judicial Administrative District, Pat has been involved with a variety of statewide initiatives involving topics such as: the Judicial Branch Information Technology Strategic Plan, Court Financing, Court Reporting “Making the Record”, Municipal Courts, Tribal Courts, Caseload Management and Statistics, Interpreters, Jury Issues, the Assess Inform and Measure (AIM) Initiative, eFiling, and the Children’s Court Initiative.He serves on the Consolidated Court Automation Program (CCAP) Steering Committee, Wisconsin Circuit Court Access Oversight Committee, and is the chair of the Judicial Administrative District Court Administrators. Pat has served as faculty for educational seminars targeting judges, clerks, registers in probate and court staff.

His academic background includes a Masters of Science in Judicial Administration from University of Denver College of Law in Colorado and a Bachelor of Science in Criminal Justice from Morningside College in Sioux City, Iowa.

10 February

Paula Carey

Chief Justice
Massachusetts Trial Court
Hon. Paula M. Carey, was appointed Chief Justice of the Massachusetts Trial Court in July 2013 by the Massachusetts Supreme Judicial Court to a five year term and she was re-appointed in 2018 for an additional five year term. Prior to her service as Chief Justice of the Trial Court Chief Justice Carey had served as the Chief Justice of the Probate and Family Court beginning in 2007. She was originally appointed an Associate Justice of the Norfolk Probate and Family Court in 2001.

Prior to her appointment to the bench in January 2001, Chief Justice Carey was a partner in the firm of Carey & Mooney, PC, where she specialized in domestic relations matters. She has lectured and authored material for numerous publications and educational programs in the area of domestic relations, both as a practitioner and as a judge. She is a graduate of New England School of Law. She is actively involved with the National Center for State Courts on the National Judicial Opioid Task Force and on the Mental Health Advisory Committee.

During her career she has been honored by organizations including the Massachusetts Bar Association with the Daniel J. Toomey Excellence in the Judiciary Award, the Massachusetts Judges Conference, the Middlesex Bar Association, MCLE, Mass. Association of Women Lawyers and the Mass. Academy of Matrimonial Lawyers, the Haskell Cohn Award for Distinguished Judicial Service from the Boston Bar Association in 2013 and was the Dean’s Reception Honoree at New England Law for her commitment to public service and dedication to the law school and its students. She received the Greater Boston Fiduciary Law American Inn of Court Award of Excellence and the Mass Judges Conference President’s Award of 2016. Most recently, in 2018 she received the Peter J. Muse Award for contributions to the community.

11 February

11 February

Scott Colby

Founder
Say It With Gratitude
In 2014, Scott Colby took a volunteer trip to Guatemala to help build schools. During his time in Guatemala, he became close with both the students and their parents and was shocked by their overall positive demeanor.
That trip to Guatemala left Scott feeling conflicted. He couldn't understand why the kids and parents in Guatemala seemed so happy and grateful, despite having so little, and yet a large percentage of people here in America struggle to feel even slightly content on a daily basis.
After learning about the positive benefits that gratitude can have on people, such as more joy, happiness and optimism, Scott decided he wanted to create a gratitude movement called Say It With Gratitude. Always a big believer in handwritten thank you notes, he decided to start there.
Scott has continued to spread the message of gratitude and has authored a book about building a business through gratitude, The Grateful Entrepreneur. He also provides training on gratitude in the workplace and organizes live gratitude adventure retreats for companies.

11 February

Teri Deal

Principal Court Management Consultant
National Center for State Courts
Teri Deal, M.Ed., joined the National Center for State Courts as a Principal Court Management Consultant after several years working in juvenile and family court research settings and in direct service to system-involved youth and families. Prior to joining NCSC, Ms. Deal spent nearly a decade as a researcher at the National Center for Juvenile Justice, the research arm of the National Council for Juvenile and Family Court Judges. Her work there primarily focused on supporting juvenile justice systems, courts, agencies and programs to collect and use data. She has facilitated on-site and online training to justice stakeholders on continuous quality improvement, evidence-based practices, and analyzing and reporting data. Ms. Deal studied at the University of Pittsburgh and the University of Virginia and is currently pursuing her Ph.D. in Community Engagement.

11 February

PE

Paul Embley

Director of Technology Services
National Center for State Courts
Paul Embley is the Director of Technology Services at the National Center for State courts. He began his career in Silicon Valley working for the “who’s who” of high tech (along with several of the “who’s no longer”). After 25 years in the for-profit sector, Paul shifted to the public sector to work on integrated justice. In both public and private-sector roles, he has gleaned broad product lifecycle expertise from diverse and challenging projects in more than 45 US states and territories, Australia, many EU nations, and several emerging democracies including Haiti and Nigeria. He has lead IT assessments and justice-related technology initiatives ranging from child welfare and terrorist watchlist to Online Dispute Resolution. He continues to follow potential disrupters such as blockchain and machine learning/data science looking for ways those disrupters might be used advantageously in courts. Paul has worked with US federal agencies including HHS, DHS, FBI, CIA, and TSA, and with Interpol and other international agencies. He continues to be involved at the national and international level on standards efforts including criminal justice, civil justice and court technology.

11 February

Jamie Gillespie

General Manager
Tyler Technologies
Jamie Gillespie is the general manager for Tyler Technologies’ Online Dispute Resolution platform, Modria. She has been working in the court software industry for nearly 20 years and is a certified mediator. She received a BBA in Computer Information Systems from Texas State University.

10 February

David Hartt

Director, Knowledge and Information Services
National Center for State Courts
Dr. David Hartt is the Director of Knowledge and Information Services at the National Center for State Courts (NCSC). Prior to joining NCSC, David was the Director of Organizational Leadership and Learning Graduate Programs for the George Washington University, Hampton Roads Center.In addition, David served as a Workplace Performance and Learning executive in the Aerospace and Defense industry and is a retired Coast Guard officer. David holds a doctorate in Organizational Leadership, is a certified Project Management Professional (PMP), a Certified Performance Technologist (CPT), a past board member for the International Society for Performance Improvement (ISPI), and a past president of the Federal Government Distance Learning Association (FGDLA).

10 February

10 February

Paul Herbert

Judge
Franklin County Municipal Court
Judge Paul Herbert is a lifelong resident of Columbus, Ohio and has been practicing law for 30 years. He and his wife Barb have raised two daughters. Judge Herbert is a graduate of The Ohio State University and Capital University Law School. Judge Herbert was first elected in 2003. While serving as a Judge, he proposed a specialized program focusing on Human Trafficking victims who have been charged with the misdemeanor offense of solicitation. CATCH (changing actions to change habits) was started in September 2009. The results have been nothing short of miraculous. Women now have a safe path to exit this vicious lifestyle, they are being reunited with their families, not committing new offenses, furthering their educations and giving back to the community in significant ways. In 2015, Judge Herbert was recognized by the United States Justice Department and received an award from Attorney General Eric Holder for his contributions in the fight against Human Trafficking. In 2017, Judge Herbert received the State of Ohio Courage Award from Governor John Kasich.

10 February

Madelynn Herman

Statewide Domestic Violence Coordinator
Supreme Court of Virginia
Madelynn M. Herman, M.A., ICM Fellow, currently serves at the statewide domestic violence coordinator for the Supreme Court of Virginia, Office of the Executive Secretary (OES). She has managed various federal grants for OES since 2008, including GEAP, STOP, Justice for Families, Byrne, andSecond Chance Act grants. Current domestic violence projects include: I-CAN! Virginia, a forms completion program for protective orders; a Hope Card project, and the “V-STOP Local Courts Funding Program,” which provides mini-grants to local courts to improve domestic violence. She also staffs the Supreme Courts’ Domestic Violence Advisory Committee.Prior to this, she was a knowledge management analyst at the National Center for State Courts where she was a frequent contributor to Future Trends in State Courts, directed the award winning Selfhelpsupport.org project, and provided technical assistance to courts on domestic violence, access to justice, and other court management-related topics. She is a former domestic violence shelter director, child protective services supervisor, and mediator. She is bilingual in Spanish having served in the Peace Corps in Ecuador. Madelynn has two adult children and resides in Williamsburg, Virginia with her husband.

11 February

Marsha Landers

Assistant Administrator
Allegheny County’s Juvenile Court
Marsha Landers, J.D., is a 1988 graduate of the Duquesne University School of Law, where she was a member of Law Review. Before attending law school, she taught high school English for several years in the Pittsburgh Public Schools. Ms. Landers is presently an Assistant Administrator in Allegheny County’s Juvenile Court, where her focus includes cross-system initiatives such as the School Justice Partnership and Crossover Youth Practice Model. Prior to assuming her present role, Ms. Landers held appellate and trial court clerkships before going on to represent children and youth in dependency and delinquency matters.

11 February

CL

Cynthia Lee

Senior Court Research Associate
National Center for State Courts
Cynthia G. Lee is a Senior Court Research Associate at the National Center for State Courts (NCSC). Her work, including evaluations of justice system programs and workload assessments for judges and public defenders, leverages empirical data to inform public policy and court management decisions. Ms. Lee holds a J.D. from the William & Mary Law School and an M.P.P. from the Thomas Jefferson Program in Public Policy at the College of William & Mary.

11 February

Richard Lynch

General Counsel
Third Judicial Circuit Court
Beginning as a court clerk, Richard Lynch has worked in the Michigan court system in a number of roles over the past 29 years. In his current role, Mr. Lynch regularly collaborates with Ms. Brown regarding administrative operations within the Court.

11 February

Carlos Manjarrez

Chief Data Officer
Legal Services Corporation (LSC)
Carlos A. Manjarrez is the chief data officer at the Legal Services Corporation (LSC), the largest single funder of civil legal aid for low-income Americans in the nation, funding programs in all 50 States, Puerto Rico and the US Territories. He has over 20 years of experience in social, economic and cultural policy research. Prior to LSC, Carlos worked as a housing policy researcher at the Urban Institute and then served as the research director of the Institute of Museum and Library Services, where he established the first cultural data collection program in the US Federal Statistical System. An urban planner by training, he leads a team of data scientists and social researchers charged with gathering, analyzing, visualizing and reporting on civil legal data. He has received grant and contract support from a wide variety of federal agencies and national foundations. Mr. Manjarrez lives and works in Washington, DC and would be delighted to share a cup of coffee with anyone who passes through town.

11 February

Jack McCarthy

Chief Information Officer
New Jersey Courts
Since October, 2012, Jack McCarthy has been responsible for establishing strategies and direction for information technology in the New Jersey Courts. He began his career with the Judiciary as a probation officer, worked as a business analyst on the judiciary statewide case management systems, worked as a network analyst, led the state's Information Technology Security Division, and led the judiciary business analysis unit prior to his appointment as Judiciary CIO.

11 February

Mary McClymont

Adjunct Professor and Senior Fellow
The Justice Lab, Georgetown Law Center
Mary McClymont has held leadership positions in the non-profit, philanthropic and government sectors, focused on social justice, human rights and humanitarian issues in both the domestic and global arenas.

Ms. McClymont is currently Adjunct Professor and Senior Fellow at The Justice Lab, Georgetown Law Center.She formerly served as president and CEO of the Public Welfare Foundation, a national private philanthropy whose grant making then focused on criminal and youth justice reform, workers’ rights and the initiative she created and led--civil justice reform.
Among her board affiliations, she is Co-Chair of the New Perimeter Advisory Board, a global pro bono program of the DLA Piper law firm and also a member of the D.C. Access to Justice Commission. Ms. McClymont holds an LL.M. in International Legal Studies from American University’s Washington College of Law, and a J.D. from Georgetown University Law Center.

11 February

Gregory Offner

Keynote Speaker
Have you heard this one before: A corporate executive, and dueling piano bar entertainer walk into a room…and they’re the same person!

Greg is a keynote speaker, emcee, and talented workshop facilitator. With a background of 17 years in insurance & corporate sales AND 12 years as a dueling piano bar player, Greg brings insight and perspective that few others possess.

Disruption has been a part of his life since he was very young.

These include disruptions like:
Greg worked 40 different jobs before age 30;
Greg has moved 14 times;
Greg attended 4 different schools before age 13;

The most jarring disruption was the near total and permanent loss of his voice.

Despite all that, he is a highly engaging, and highly entertaining personality that organizations call on to discuss creativity, disruption, and leading through change.

Through a mix of speaking, audience participation, and a little dueling piano bar magic sprinkled in, Greg connects with audiences and gives them powerful tools to transform their life, supercharge their creativity, and lead through personal or organizational change with confidence.

10 February

Sandy Peters

Vice President and General Manager
Tyler Technologies
Sandy Peters serves as the Vice President and General Manager of Tyler Technologies’ Incode Court product line. He came to Tyler Technologies in 1998 and served as Vice President of Software Development until taking on his current role in 2017. Sandy received a BBA in Management Information Systems from Texas Tech University.

10 February

Danielle Pugh-Markieis

Director of Judicial Education and Leadership
Center for Court Innovation (CCI)
Danielle Pugh-Markieis the Director of Judicial Education and Leadership at the Center for Court Innovation (CCI). In this capacity, she implements judicial training and leadership programs in courts nationally and internationally. Prior to joining CCI, Ms. Pugh-Markie was the Director of Program Development and Judicial Engagement for the Family Violence and Domestic Relations Program (FVDR) at the National Council of Juvenile and Family Court Judges (NCJFCJ). At NCJFCJ, Ms. Pugh-Markie developed the immediate and longer-term visions for the Family Violence and Domestic Relations Division. She oversaw several training and technical assistance projects to judges including the seminal National Judicial Institute on Domestic Violence and directed the implementation of the National Judicial Institute on Domestic Child Sex Trafficking. Ms. Pugh-Markie also worked at the Washington State Administrative Office of the Courts (AOC) where she served as Administrative Manager of the Washington State Supreme Court Commissions on Gender and Justice, Minority and Justice, and Court Interpreters and the Office of Trial Court Services and Judicial Education. While at the AOC, she led efforts to strengthen the justice system’s capacity to address gender, racial, and language bias and managed court operations and services to the judiciary and court management.She earned a Bachelor of Science in Industrial and Labor Relations and a Master of Public Administration from Cornell University.

10 February

11 February

William Raftery

Senior Knowledge and Information Services Analyst
National Center for State Courts
William (Bill) Raftery is a Senior Knowledge and Information Services analyst with the National Center for State Courts in Williamsburg, Va. His current work includes research on legislative-judicial relations, judicial selection, judicial conduct, and court security. Bill edits Gavel to Gavel, a review of legislation in all fifty states affecting the courts, and operates its blog and social media. Bill holds a Ph.D. in Public Policy and Administration from Virginia Commonwealth University where his doctoral research focused on the efficiency of unified state court systems. He was awarded the NACM Lady Justice Award for his work on the NACM Court Security Miniguide in 2005.

10 February

Eric Robinson

Eric Robinson serves as a Public Service Associate with the Carl Vinson Institute of Government at the University of Georgia. In that role, he provides management and leadership development instruction to state and local government elected and appointed officials as well as other customized training and planning retreat facilitation. His areas of expertise include leadership and management development, ethics, and planning facilitation. Eric has presented at international, national, regional, state, and local government conferences.

Prior to joining the Institute, he served as the director of the Georgia Senate Research Office, where he provided research and information to Senate officials and addressed inquiries from constituents and other organizations.

Eric has a M.P.A. from the University of Georgia; where he also obtained a B.A. in Political Science and Sociology.

11 February

11 February

Henry Sal

President
Computing System Innovations (CSI)
Henry Sal is the president of Computing System Innovations. His software development career spans 40 years, 30 of which have been at CSI. The past 15 of those have been spent making CSI into one of America’s leading redaction software vendors, with the last 3 years spent leading CSI’s transition to state-of-the-art artificial intelligence for document classification, data extraction, FOIA and redaction. Software the CSI team invented has processed over 7 billion pages of unstructured data. Mr. Sal has been a guest speaker at the Association for Information and Image Management (AIIM), the National Center for State Courts (NCSC), the Property Records Industry Association (PRIA).

11 February

Jeff Shorba

State Court Administrator
Minnesota Judicial Branch
State Court Administrator Jeff Shorba took office on October 10, 2012, after having served as Deputy State Court Administrator since July 2002. Prior to joining the Minnesota Judicial Branch, Jeff was the Assistant Commissioner for Management Services and General Counsel for the Minnesota Department of Corrections from 1999-2002. He served as the Associate General Counsel for Legislative and Correctional Issues in the Office of General Counsel for the Federal
Bureau of Prisons, U.S. Department of Justice from 1991-99. Before his service with the federal government, Jeff was in private practice with the law firm of Bell, Boyd & Lloyd in Washington, D.C. from 1989-91. He was also a law clerk for Chief Justice Peter Popovich on the Minnesota Supreme Court from 1988-89.

Jeff is currently a member of the Judicial Council, the administrative policy-making body for the Minnesota Judicial Branch. He is also faculty for the Institute for Court Management, a Certified Court Manager, and a member of the Minnesota State Bar. He serves as the Vice President of the Conference of State Court Administrators. He is a 1988 cum laude graduate of Harvard Law School and received his undergraduate degree magna cum laude in 1985 from Carleton College.

10 February

Michelle Smith

Clerk of Superior Court
Superior Court of New Jersey
Michelle M. Smith was appointed Clerk of the Superior Court of New Jersey in September 2013. As Clerk, Ms. Smith’s primary areas of responsibility include statewide Judiciary records management, foreclosure, statewide judgment liens and policy and planning. Before joining the Judiciary, Ms. Smith was the Associate Executive Director for Community Mediation Services (CMS), a not-for-profit that provides alternative dispute resolution processes for litigants in the court systems.

Ms. Smith earned her Bachelor's degree in Psychology from St. John's University and a Juris Doctor from Touro Law Center. Ms. Smith serves as an Adjunct Professor at Columbia University, New York Institute of Technology and Touro Law Center.

11 February

Suzanne Strong

Statistician
U.S. Department of Justice, Bureau of Justice Statistics
Suzanne Strong is a statistician at the U.S. Department of Justice, Bureau of Justice Statistics. She works in the Prosecution and Judicial Statistics Unit. Her portfolio includes prosecutors, attorneys general, public defenders, state courts, and problem-solving courts. Prior to working for BJS, Suzanne worked at the Circuit Court for Anne Arundel County. She earned her Ph.D. in Sociology from the University at Albany, State University of New York. Her areas of interest are criminology and organizational behavior.

11 February

Deborah Taylor Tate

Director
Administrative Office of the Courts for the Supreme Court of Tennessee
Deborah Taylor Tate currently serves as the Director of the Administrative Office of the Courts for the Supreme Court of Tennessee, the Conference of State Court Administrators and the Co-Chair of the National Judicial Opioid Task Force for state courts across the nation. She is a licensed attorney and Supreme Court Rule 31 mediator, who, in addition to her presently held office, also serves as Distinguished Senior Scholar at the Free State Foundation and Adjunct Lecturer at Vanderbilt University School of Nursing. She was twice-nominated to the Federal Communications Commission (FCC) by President George W. Bush and unanimously confirmed by the U.S. Senate in 2005. She served as Commissioner of the FCC until 2009, serving as chair of two Federal Joint Boards overseeing over $7B in advanced telecommunications services. At the time of her presidential appointment, Ms. Tate was serving as the chairman and director of the TN Public Service Commission. Her previous state positions also include executive director of the Health Facilities Commission and as senior staff -assistant General Counsel for then-Governor, Senator Lamar Alexander and a Senior policy advisor to Governor Don Sundquist for mental/behavioral health.In addition, she was director of the State and Local Policy Institute at Vanderbilt University. She served as chairman of the board of directors for Centerstone, Inc., the largest not-for-profit community mental health provider in the U.S., and presently serves on the national board of directors for the Centerstone Research Institute, the leading informatics, analytics and clinical research provider for behavioral health. She serves on the Board of Healthstream (HSTM) the national leading online provider of healthcare education and talent management in the healthcare/post acute sectors. She also serves as vice-chairman of the Multicultural Media, Telecom and Internet Council in DC. Tate received both her undergraduate degree and Juris Doctorate (J.D.) from the University of Tennessee and attended Vanderbilt Law School. She has received numerous local, national and international awards for her professional, public and nonprofit service including the first Laureate for Child Online Protection from the International Telecommunications Union in Geneva. Recently she was awarded the End Slavery Public Service award for her work with Human Trafficking as well as the Justice Janice Holder Access to Justice Award for her national work in the opioid crisis.

11 February

Maria Thompson

State Chief Risk and Security Officer
North Carolina Department of Information Technology
Maria S. Thompson is the state chief risk and security officer for the North Carolina Department of Information Technology.

Maria brings to the state over 20 years of experience in information technology and cybersecurity. She served 20 years in the United States Marine Corps and retired as the cybersecurity chief/information assurance chief for the Marine Corps. Since then, she has served in numerous security roles such as certification and accreditation (C&A) lead for the Multi National Forces – Iraq and senior security engineer in a joint military organization and federal agency. Maria joined the North Carolina Department of Information Technology in 2015 as the state’s first chief risk officer.

Maria earned her bachelor’s degree in information systems management and also holds a master’s degree in information technology. Maria’s personal honors include receiving the 2007 National Security Agency’s prestigious Rowlett Award for individual achievement in information assurance. Additionally, she received the 2008 Office of Secretary of Defense Certificate of Excellence for the implementation of an IA strategy for the Information Assurance Workforce. Most recently, Maria was selected as a winner of the 2018 Triangle Business Journal Women in Business Tech Star award, 2018 State Scoop’s 50 Award - State Cybersecurity Leader and was a recipient of the 2019 NASCIOThomas Jarrett Cybersecurity Scholarship. Maria currently holds the following industry certifications: ISC2 CISSP, ISACA CRISC, National Security Agency IAM/IEM and ITIL v3.

11 February

Patricia Tobias

Principal Court Management Consultant
National Center for State Courts
Patricia Tobias has been with the NCSC’s Court Consulting Services division as a Principal Court Management Consultant since August 2014.Ms. Tobias has experience working in a wide variety of national, statewide, and local projects including those involving leadership and governance, caseflow management, strategic planning, child welfare,criminal justice reform and improving the justice system response to mental illness. She works with national court organizations and often presents at state and national conferences.She currently serves as the Project Director of a State Justice Institute (SJI) funded national initiative to Improve the Justice System response to Mental Illness.

Prior to becoming a Principal Court Management Consultant, Ms. Tobias served as the Administrative Director of the Idaho Courts for 20+ years, since November 1993.She previously served as the Clerk of the Court, St. Louis County, Missouri (1986-1993); Director of Court Services Division, Office of the State Courts Administrator, Missouri Supreme Court (1980-1986); and Adult and Juvenile Probation Services, Champaign County Circuit Court, Illinois (1976-1979).Ms. Tobias served as President of the Conference of State Court Administrators and as Vice-Chair of the NCSC’s Board of Directors (2002-2003) and on the Council of State Governments’ Justice Center Board of Directors (2009-2011).She received the NCSC’s Warren E. Burger Award for Administrative Excellence, 2012; the Robert L. Doss, Jr., Memorial Scholarship, 2011; the Justice Management Institute’s Ernest C. Friesen Award of Excellence, 2008; the Idaho State Bar’s Award of Distinction, 2003; the Public Policy Leadership Award, 2003; and the Kramer Award for Excellence in Judicial Administration, 2001.Ms. Tobias received her M.S.J.A. from the University of Denver College of Law and her B.S. from the University of Illinois.

11 February

11 February

Nicole Waters

Director of Research Services
National Center for State Courts
Dr. Waters, Director of Research Services, has been with the National Center for State Courts since 2000. She is the project director for the Court Statistics Project, which annually compiles caseload statistics and is currently serving as the co-director of the National Open Court Data Standards project developing a national set of data elements for state courts. Current areas of research include developing court data governance, enhancing collection processes for court data, and evaluating issues of case processing and timeliness. Dr. Waters has served as faculty for the Fellows program on research and evaluation methods. At the University of Delaware, she received a Ph.D. in sociology with a specialization in law and society and research methodology/statistics.She received a M.A. in general experimental psychology from California State University in Fresno and her B.A. in psychology and statistics from St. Olaf College in Northfield, MN.

11 February

Jeff Chapple

Court Administrator
O'Fallon Missouri Municipal Court

10 February

Charleston Carter

Trial Court Administrator
North Carolina Judicial Branch

11 February

Kathy Griffin

Court Administrator
45th Circuit

11 February

Jeffrey Tsunekawa

Director of Research and Court Services
Texas Office of Court Administration

10 February

Tina Mattison

Deputy Court Administrator
Pima County Juvenile Court
Tina Mattison is the Deputy Court Administrator for the Pima County Juvenile Court.In her position, Ms. Mattison oversees Juvenile Probation, Detention, Court, Children and Family Services, Facilities and Security, as well as the budget of $22 million.Pima County Juvenile court is a general jurisdiction court located in Arizona, with over 400 employees.

Ms. Mattison earned a Bachelor of Arts in English and a Master of Public Administration from California State University Fullerton, and she is a 2012 graduate fellow from the Institute for Court Management.She has published an article on vicarious trauma for court staff entitled “Vicarious Trauma:The Silent Stressor.”Ms. Mattison has been a member of the National Association for Court Management since 1998. She is a member of the Arizona Association for Superior Court Administrators and currently serves on the National Association for Court Management’s Board of Directors.

10 February

Dawn Palermo

Judicial Administrator
Jefferson Parish Juvenile Court
Dawn A. Palermo is the Judicial Administrator for the Jefferson Parish Juvenile Court in Harvey, Louisiana. She has held this position since 2004.In this capacity, she oversees all court programs, employees and finances, negotiates and monitors all contracts and drafts all funding proposals.Ms. Palermo is also currently serving as a board member for the Louisiana Court Administrators Association (LCAA) and Treasurer/board member of Girl Scouts Louisiana East (GSLE). She is the current columnist for the Courtside Conversation for the National Association of Court Management (NACM).She is a recent past board member and Communications Committee Chair for NACM.She has also recently authored the NACM CORE curriculum for budget and financial management.

Prior to her appointment as the Judicial Administrator, Ms. Palermo served as the Deputy Judicial Administrator for Jefferson Parish Juvenile Court from 1999-2004, the Drug Court Administrator for the Adult Drug Court at the 24th Judicial District Court from 1997-1999, a Management Analyst with the Jefferson Parish Human Services Authority from 1995-1997, and as a Liaison to the Louisiana Legislature for Jefferson Parish. Ms. Palermo started both the Jefferson Parish Adult and Juvenile Drug Courts and served on the steering committee to start Jefferson Parish School Based Health Centers. She served as the President of Louisiana Court Administrators Association from 2012 to 2013 and as treasurer and a board member for Louisiana Drug Court Professionals.She was one of the founding members of Louisiana Drug Court Professionals.She also was a founding member and served on the Jefferson Chamber Foundation Academy Board.

Ms. Palermo received a Bachelor’s of Science in Business and Public Administration from Louisiana State University and a Master’s of Public Administration from the University of New Orleans. She is also certified as a Professional in Human Resources (PHR), a SHRM Certified Professional (SHRM-CP) and is a certified Emergenetics Trainer. 

11 February

Will Simmons

President

T.J. BeMent

President-Elect

Kathy Griffin

Vice President

Jeffrey Tsunekawa

Secretary-Treasurer

Paul DeLosh

Past President

Charleston Carter

Director

Jeff Chapple

Director

Michelle Dunivan

Director

Frank Hardester

Director

Dorothy Howell

Director

Kelly Hutton

Director

Tina Mattison

Director

Rick Pierce

Director

Angie VanSchoick

Director

Courts Today

Media Sponsor

CSI

Program Sponsor

Equivant

WiFi Sponsor

Tyler Technologies

Lanyard & Program Sponsor

Registration and Conference Information

01:00 PM 06:00 PM Grand Promenade

Grab your badge early and enjoy the rest of the day exploring Charlotte until the Welcome Reception. 

Host Meeting

04:30 PM 05:00 PM Independence

NACM is seeking volunteers to serve as Hosts for the numerous conference sessions that are available to conference attendees and those who will be watching via live streaming. As a Host you will welcome session participants and introduce speakers at the beginning of an educational session that you choose. Serving as a Host is a simple, yet very important part of the NACM conference experience.

ECP Meet & Greet

05:00 PM 06:00 PM Harris Room

Join us on Sunday before the Opening Reception for our ECP Meet and Greet. This is a great opportunity to introduce yourself to your peer network and make lasting connections.

(*Definition: An Early Career Professional (ECP) is any NACM member who has either ten or fewer years of experience in a court or as a judicial branch professional, or is less than 40 years of age.)

Welcome Reception

06:00 PM 07:30 PM Exhibit Hall - Grand Ballrooms ABC

Kick off the conference with light hors d'oeuvres and refreshments in the exhibit hall. Get acquainted with the layout – you will have dedicated hours tomorrow for in-depth discussions with key exhibiting companies.

Coffee Service

07:00 AM 08:00 AM

Start your morning off with a cup of Joe! 

Registration and Conference Information

07:00 AM 05:00 PM Grand Promenade

The conference team is here early so you can get your badge and not miss the opening of the conference. Your badge is needed for entry into education sessions and the exhibit hall. 

Welcome and Announcements

08:00 AM 08:30 AM Grand Ballroom D

The 2020 NACM Midyear Conference will kick off with a welcome by NACM President Will Simmons who will introduce North Carolina’s Chief Justice, the Honorable Cheri Beasley, and State Court Administrator, McKinley Wooten. NACM President-Elect T.J. BeMent will provide a brief overview of the conference agenda and activities.

Dr Is In

08:00 AM 05:00 PM Kings Room

NCSC’s Court Consulting Services division will be offering the “Doctor Is In” free consultation program all day Monday, February 10th, and until noon on Tuesday, February 11th. This program offers conference attendees an opportunity to speak with one or more of NCSC’s court services professionals on any desired court topic, for no charge and with no further obligation. Please contact Kent Kelly at kkelly@ncsc.org if you are interested in scheduling a session prior to the event. You will be asked to provide a specific court topic that you wish to discuss. During the event, please contact Laura Klaversma on site to arrange a meeting. Meetings will be held in the Kings Room. Availability for Doctor Is In sessions is limited, so please consider making an appointment before Monday, February 3rd.

Challenge areas the Doctor Is In program has assisted judges and court administrators with in the past include:
•Appellate Court Studies
•Business Process Reengineering
•Caseflow and Calendar Management
•Court Leadership and Governance
•Court Organization Assessments
•Court Performance Measurement
•Court Security Assessments
•Determination of Judicial Resources
•Drug and Problem-Solving Court Evaluations
•Executive Team Building
•Family Court Studies
•Human Resources
•Juvenile Court Studies
•Language Access
Recorded & Live-Streamed

Opening Plenary - Micro-Disruption: Simple Changes for Significant Results

08:30 AM 09:30 AM Grand Ballroom D

Since the beginning of time, it has been the simplest disruptions that have caused the most impactful results. Fire started with a spark. America started with a boat-ride. And MC Hammer started with Rick James. So how do you find the tiny rut-busting sparks that make all the difference? In business, and in life, winners embrace disruption. They use disruption as a tool, because they understand that if they don’t their competition will use it as a weapon.

Speakers

Networking Break

09:30 AM 09:45 AM

Network with your peers. Meet someone new! 

Concurrent Breakouts

09:45 AM 11:00 AM

NACM Core® Competency
Recorded & Live-Streamed

NACM Core® Competency - Pushing Management's Buttons to Improve Court Performance (Part A)

09:45 AM 11:00 AM Uptown I

STAPLES’ “Easy Button” solves all your office problems. Unfortunately, an “Easy Button” doesn’t work for complex organizations, but knowing what organizational buttons to push and when to push them greatly improves individual and organizational performance. This presentation introduces a common-sense model for managers to solve problems and realize opportunities.

Speakers

Pushing Management's Buttons to Improve Court Performance _Part A.pdf Download Link
Recorded & Live-Streamed
Sponsored Session

Sponsored Session Presented by Tyler Technologies: 4 Key Ways to Move from Case Management to Case Resolution

09:45 AM 11:00 AM Uptown II

With an ever-growing number of cases vying for courts’ resources, the longer a case remains open, the more work it takes to close. That’s why courts around the country are turning to technology to lighten the load. These four tools empower citizens to truly take ownership of their court experience by providing easy access to information. From the moment a case lands on your docket until the final payment is received, these tools work together to help courts resolve cases quickly and efficiently.

Speakers

4 Key Ways to Move from Case Management to Case Resolution.pdf Download Link

Preserving the Court Record

09:45 AM 11:00 AM Independence Room

It is becoming increasingly difficult to find qualified individuals to fill stenographic court reporter positions. As such states are increasingly using electronic recordings. A few states have formed committees to study this issue with varying solutions. This session will explore ways some states are working to deal with this shortage. A related issue is the handling of digital evidence (bodycams, dashcams, etc.) and whether transcripts of this evidence need to be produced at the trial court or appellate level and by whom.

Speakers

Preserving the Court Record.pdf Download Link
Special Interest Group - SIG

SIG: Mentorship

09:45 AM 11:00 AM Tryon Room

Have you thought about developing a mentoring program? Do you already have a program in place? Join us to talk about creating mentoring programs in the courts.

Be part of this discussion and share ideas, ask questions or hear what others have to say. We welcome all attendees!

Speakers

Exhibit Hall

11:00 AM 03:30 PM Grand Ballrooms ABC

The hall will not be open tomorrow, so today is the ONLY day to network with exhibitors. Be sure to reference the conference app to view who is exhibiting and the products/services they provide. Take your time, the education sessions will resume at 3:30 pm when the hall closes.

Lunch in Exhibit Hall

12:00 PM 01:30 PM Grand Ballrooms ABC

Lunch is served in the Exhibit Hall at Noon, so you don’t have to go anywhere. Food and Beverage stations are located throughout the hall, as well as seating.

Snack Break in Exhibit Hall

03:00 PM 03:30 PM Grand Ballrooms ABC

There’s only half an hour left for the exhibitors, be sure to use your time wisely as you finish up those important conversations. Grab a SNACK while making your final rounds! 

If you have registered with an exhibitor for a prize, they will contact you through the App. 

Concurrent Breakouts

03:45 PM 05:00 PM

NACM Core® Competency
Recorded & Live-Streamed

NACM Core® Competency - Pushing Management’s Buttons to Improve Court Performance (Part B)

03:45 PM 05:00 PM Uptown I

This presentation is a continuation of the morning session “Pushing Management’s Buttons to Improve Court Performance”. This session introduces a commonsense performance improvement model from outside the courts and compares and contrast this model with the NACM Core Competency-Workforce Management.

Speakers

Pushing Management's Buttons to Improve Court Performance_Part B.pdf Download Link
Recorded & Live-Streamed
SJI Priority

Human Trafficking and the Courts: Strategies to Strengthen Court Responses and Address Survivor Needs

03:45 PM 05:00 PM Uptown II

The prevalence of human trafficking across the country is widespread – spanning small, rural jurisdictions to sprawling cities – and affects both domestic and foreign-born children and adults. Because of the coercive and violent nature of human trafficking, it is common for victims to experience overlapping forms of victimization, particularly domestic violence and sexual assault.Yet many survivors are unrecognized, criminalized, or do not receive adequate services to address their complex needs.
This workshop will feature both local and national subject matter experts and offer strategies, practical tips, case studies, and resources to help courts improve outcomes for human trafficking survivors. Looking through a national lens, Danielle Pugh-Markie, Director of Judicial Education and Leadership at the Center for Court Innovation, will examine key principles including how to apply trauma-informed practices, identify and screen victims, link victims to appropriate services, promote multidisciplinary collaboration, and rethink performance measures. Taking a more granular approach, Judge Paul Herbert from the CATCH Court in Columbus, Ohio will talk specifically about his court and discuss how it works, the creation of survivor-led community resources and partnerships, the importance of peer support, and CATCH Court results based on a formal evaluation.

Speakers

Budgeting for “Bragency”

03:45 PM 05:00 PM Independence Room

State court systems operate in a unique sphere: state constitutions declare they are part of the judicial branch, but many officials in state and local government view and treat them as agencies. This program examines the issues related to “bragencies” in the context of budgeting, how courts can better manage inter-branch relations and how they can embrace and make the best of the dual nature of courts.

Speakers

Budgeting for Bragency.pdf Download Link
Special Interest Group - SIG

SIG: Limited Jurisdiction Courts – They're not so limited!

03:45 PM 05:00 PM Tryon Room

This SIG will be an open discussion of challenges facing any Municipal, Rural or Limited Jurisdiction court. Staffing, technology, court volumes, public access, and much more. Bring a list of your top 3 challenges for discussion.

Speakers

Coffee Service

07:00 AM 08:00 AM

Get your java to get you through the day! 

Conference Information

07:00 AM 12:00 PM Grand Promenade

Dr Is In

08:00 AM 12:00 PM Kings

NCSC’s Court Consulting Services division will be offering the “Doctor Is In” free consultation program all day Monday, February 10th, and until noon on Tuesday, February 11th. This program offers conference attendees an opportunity to speak with one or more of NCSC’s court services professionals on any desired court topic, for no charge and with no further obligation. Please contact Kent Kelly at kkelly@ncsc.org if you are interested in scheduling a session prior to the event. You will be asked to provide a specific court topic that you wish to discuss. During the event, please contact Laura Klaversma on site to arrange a meeting. Meetings will be held in the Kings Room. Availability for Doctor Is In sessions is limited, so please consider making an appointment before Monday, February 3rd.

Challenge areas the Doctor Is In program has assisted judges and court administrators with in the past include:
•Appellate Court Studies
•Business Process Reengineering
•Caseflow and Calendar Management
•Court Leadership and Governance
•Court Organization Assessments
•Court Performance Measurement
•Court Security Assessments
•Determination of Judicial Resources
•Drug and Problem-Solving Court Evaluations
•Executive Team Building
•Family Court Studies
•Human Resources
•Juvenile Court Studies
•Language Access

Concurrent Breakouts

08:00 AM 09:15 AM

NACM Core® Competency
Recorded & Live-Streamed

NACM Core® Competency - Operations Management: Conflict and Drama in the Workplace—Now What? (Part A)

08:00 AM 09:15 AM Grand Ballroom A

Managing court operations is a critical function.The way we handle our disagreements or conflicts can determine the successes or failures in our organizations.This session will use NACM’s core competency on Operational Management and other material to examine how we interpret conflict; our reaction to it; and strategies for effectively managing it.

Speakers

Operations Management_Conflict and Drama in the Workplace_Now What.pdf Download Link
Conference Theme
Recorded & Live-Streamed

Nonlawyer Navigators In State Courts: An Emerging Consensus

08:00 AM 09:15 AM Grand Ballroom B

In this session, the author of a new report will share findings from of a national study of programs using "nonlawyer" navigators who come from outside the court to assist self-represented litigants with their civil legal problems. Characteristics of these programs and practical considerations for their design will be highlighted.

Report: Nonlawyer Navigators in State Courts: An Emerging Consensus (McClymont 2019)

Speakers

Sponsored Session
Technology

Sponsored Session Presented by CSI (Computing Systems Innovations): Disappointments in Artificial Intelligence and How to Avoid Being a Victim

08:00 AM 09:15 AM Independence Room

AI is everywhere, including its use to automate the processing of court documents. AI provides for automated document intake to complex case triage workflow automations. AI sounds wonderful with “out of the box” 95% plus accuracy rates being marketed, but when your production accuracy consistently returns rates much lower, you wonder if using AI was a good decision.

This session is about how to avoid the trend of AI accuracy disappointments by understanding the differences in machine learning and which are absolutely required for court document processing.
The session will provide you the “Cliff Notes” of machine learning, supervised learning, online learning and the differences between offline and online benchmarking. All in in easy-to-understand terms; no prior knowledge of artificial intelligence or machine learning is required. You will leave informed with which AI technologies will maintain consistently high accuracy rates without human intervention and which won’t. This is not an “in theory only” session – the Palm Beach Clerk and Comptroller has sustained 95%+ accuracies for the past year with no human intervention. What has allowed them to sustain this remarkable accuracy will be the core subject matter presented.

Speakers

Special Interest Group - SIG

SIG: Juvenile-Raising the Age

08:00 AM 09:15 AM Tryon Room

Many states are considering or have recently raised the age for which a juvenile remains under the jurisdiction of a juvenile court. Join colleagues to discuss the impact and issues around these efforts and how your jurisdiction has prepared for the change or dealt with change after implementation.

Speakers

Networking Break

09:15 AM 09:30 AM

Connect with your peers. 

Concurrent Breakouts

09:30 AM 10:45 AM

NACM Core® Competency
Recorded & Live-Streamed

NACM Core® Competency - Operations Management: Conflict and Drama in the Workplace—Now What? (Part B)

09:30 AM 10:45 AM Grand Ballroom A

This session will be a continuation of the earlier session.We will focus our discussion on the use of NACM’s core competency on Operation Management and customized material that will help court staff effectively manage conflict and the most effective way to manage our reaction to it.

Speakers

Operations Management_Conflict and Drama in the Workplace_Now What.pdf Download Link
Recorded & Live-Streamed
SJI Priority

Managing a Crisis: State Courts Respond to the National Opioid Epidemic

09:30 AM 10:45 AM Grand Ballroom B

The opioid epidemic is hitting our courtrooms and communities hard. Access to treatment is critical but often non-existent. Deaths and suicides continue to rise. Babies are born with NAS (Neonatal Abstinence Syndrome) and removed to an overwhelmed child welfare system. This session will provide an overview of the work of the National Judicial Opioid Task Force including their just launched extensive online resource center which houses practical tools, bench cards, webinars, expert videos, and other educational resources for the entire court system. Learn what you can do as a Court Administrator to save lives and educate not only the court system but your community.

Speakers

NACM.2020 Managing a Crisis State Courts Respond to the National Court Epidemic.pdf Download Link
Conference Theme

Enhancing the Court Process for Domestic Violence Litigants: A Coordinated Response

09:30 AM 10:45 AM Independence Room

In this highly interactive session, participants will explore how domestic violence dynamics play out in a court setting and strategize how to collaborate with judges, practitioners and communities on enhancing responses, including addressing litigant experiences of bias and trauma, coordinating with community providers and ensuring safety in the court house.

Speakers

DVFT NACM Midyear.pdf Download Link
Enhancing the Court Process for Domestic Violence Litigants.pdf Download Link
Special Interest Group - SIG

SIG: Connected Communities

09:30 AM 10:45 AM Tryon Room

Join the discussion about outreach in the community. What programs has your court developed. Law Day, Adoption Day, Court in schools? How we can use these various programs to help enhance our public trust in the court system.

Speakers

Networking Break

10:45 AM 11:00 AM

Have you connected with everyone you hoped to while at the conference. Now is the time to find that person you haven't. 

Concurrent Breakouts

11:00 AM 12:15 PM

Recorded & Live-Streamed
Technology

State & Local Government – 2019 Ransomware in Review

11:00 AM 12:15 PM Grand Ballroom A

State and local government are being hit hard by ransomware attacks. In this session, the State Chief Risk Officer will discuss threats faced by SLTT agencies during 2019, common trends and best practices to aid in improving your security posture. The session will also cover state resources that state government can leverage during a cyber incident.

Speakers

State & Local Government – 2019 Ransomware in Review.pdf Download Link
Conference Theme
Recorded & Live-Streamed

Leadership Principles for You and Your Presiding Judge (Repeats @1:45 PM)

11:00 AM 12:15 PM Grand Ballroom B

Come assess your knowledge of the critical leadership principles, roles and responsibilities of the PJ/TCA leadership team in your court. The National Association of Presiding Judges and Court Executive Officers (NAPCO) recently updated and proposes a new model for Court Leadership.

Speakers

Leadership Principles.pdf Download Link
PJ-CEO Leadership Draft Monograph - 10-28-2019 (002).pdf Download Link
Technology

Court Data: The Research Perspective

11:00 AM 12:15 PM Independence Room

Speakers

Conference Theme

Too Many Needs? Court Access for Self-Represented Litigants

11:00 AM 12:15 PM Tryon Room

Speakers

2019 Year End Data CAYMC.pdf Download Link
2019 Year End Data Penobscot.pdf Download Link
Too Many Needs.pdf Download Link

Lunch and WIN Sessions

12:15 PM 01:30 PM Grand Ballroom D

Immediately after lunch will transition into a WIN (What’s Innovative Now) Session. WIN sessions are where participants are given the opportunity to network.These are open discussion sessions, with a skilled facilitator, about new, innovative projects or programs in courts around the country. Participants select a table that notes the topic of interest to them. Facilitators will have sample discussion questions and will take notes on takeaways to share with NACM Leadership.

Networking Break

01:30 PM 01:45 PM

Concurrent Breakouts

01:45 PM 03:00 PM

Recorded & Live-Streamed
Technology

Expanding Communication Channels with the Public Using AI

01:45 PM 03:00 PM Grand Ballroom A

This is an interactive session designed to explore the process utilized to integrate Artificial Intelligence (AI) chatbot to respond to thousands of customer inquiries weekly. Participants in this session will gain an understanding of the New Jersey Judiciary’s Information Agent (JIA) and its use of Natural Language Processing (NLP) and Natural Language Query (NLQ). The use of machine learning and language programming assisted in providing quality customer service using JIA. The necessary steps implemented by the Superior Court Clerk’s Office to provide JIA with a foundational knowledge base created via Microsoft’s QnA Maker will be covered. JIAs wins and challenges as well as future plans to further implement other AI tools such as virtual assistants and online language translation will be discussed.

Speakers

AI Chatbots - CTC - Charlotte.pdf Download Link
Conference Theme
Recorded & Live-Streamed

What We’ve Learned from Building School Justice Partnerships

01:45 PM 03:00 PM Grand Ballroom B

The benefits to schools and courts working together are well established. In this session, hear about Allegheny County Juvenile Court’s experience building partnerships with several different school districts and learn practical tips and strategies for starting partnerships with schools.

Speakers

What Weve Learned from Building School Justice Partnerships.pdf Download Link
Court Management

National Open Court Data Standards (NODS): Next Steps

01:45 PM 03:00 PM Independence Room

This workshop will present an overview of the national data standards recently adopted by adopted by NACM, COSCA, and JTC. As a foundational step for any courts considering implementation, this workshop will provide guidance on how to develop a sound data governance policy and how to begin the implementation process.

Speakers

NODS_ Next Steps.pdf Download Link
Conference Theme

Leadership Principles for You and Your Presiding Judge (Repeat of 11:00 AM)

01:45 PM 03:00 PM Tryon Room

Come assess your knowledge of the critical leadership principles, roles and responsibilities of the PJ/TCA leadership team in your court. The National Association of Presiding Judges and Court Executive Officers (NAPCO) recently updated and proposes a new model for Court Leadership.

Speakers

Leadership Principles.pdf Download Link
PJ-CEO Leadership Draft Monograph - 10-28-2019 (002).pdf Download Link

Networking Break

03:00 PM 03:15 PM

Court Management
Recorded & Live-Streamed

Closing Plenary - Creating a Happy Workplace by Leading with a Grateful Heart

03:15 PM 04:15 PM Grand Ballroom D

Research shows that 79% of people who leave a job cite a lack of appreciation as the main reason for leaving. What would the culture of your organization look like if it were full of employees who felt appreciated and motivated to contribute to the success of the team? You’ll learn how to create a happy workplace by leading with gratitude.


Speakers

Closing Plenary For 2020 NACM Midyear Conference.pdf Download Link