2020 NACM Midyear Conference

09 February - 11 February Westin Charlotte

Schedule

  • 09 February
  • 10 February
  • 11 February

Registration

01:00 PM 06:00 PM

ECP Meet & Greet

05:00 PM 06:00 PM

Welcome Reception

06:00 PM 07:30 PM

Coffee Service

07:00 AM 08:00 AM

Welcome and Announcements

08:00 AM 08:30 AM

Opening Plenary - Micro-Disruption: Simple Changes for Significant Results

08:30 AM 09:30 AM

Networking Break

09:30 AM 09:45 AM

Concurrent Breakouts

09:45 AM 11:00 AM

NACM Core® Competency - Pushing Managements Buttons to Improve Court Performance (Part A)

09:45 AM 11:00 AM

David  Hartt

TBA

09:45 AM 11:00 AM

Sponsored Session Presented by Tyler Technologies: 4 Key Ways to Move from Case Management to Case Resolution

09:45 AM 11:00 AM

Jamie  Gillespie

Sandy Peters

SIG -

09:45 AM 10:45 AM

Exhibit Hall

11:00 AM 03:30 PM

Lunch in Exhibit Hall

12:00 PM 01:30 PM

Snack Break in Exhibit Hall

03:00 PM 03:30 PM

Concurrent Breakouts

03:45 PM 05:00 PM

NACM Core® Competency - Pushing Management’s Buttons to Improve Court Performance (Part B)

03:45 PM 05:00 PM

David  Hartt

Sponsored Session Presented by:

03:45 PM 05:00 PM

Human Trafficking and the Courts: Strategies to Strengthen Court Responses and Address Survivor Needs

03:45 PM 05:00 PM

Paul  Herbert

Danielle Pugh-Markieis

Coffee Service

07:00 AM 08:00 AM

Concurrent Breakouts

08:00 AM 09:15 AM

NACM Core® Competency - Operations Management (Part A)

08:00 AM 09:15 AM

Nonlawyer Navigators In State Courts: An Emerging Consensus

08:00 AM 09:15 AM

Mary  McClymont

Sponsored Session Presented by:

08:00 AM 09:15 AM

SIG

08:00 AM 09:15 AM

Networking Break

09:15 AM 09:30 AM

Concurrent Breakouts

09:30 AM 10:45 AM

NACM Core® Competency - Operations Management (Part B)

09:30 AM 10:45 AM

Enhancing the Court Process for Domestic Violence Litigants: A Coordinated Response

09:30 AM 10:45 AM

Danielle Pugh-Markieis

National Judicial Opioid Task Force Update

09:30 AM 10:45 AM

SIG -

09:30 AM 10:45 AM

Networking Break

10:45 AM 11:00 AM

Concurrent Breakouts

11:00 AM 12:15 PM

Self Service Analytics - Nerd Out with Your Data

11:00 AM 12:15 PM

Leadership Principles for You and Your Presiding Judge

11:00 AM 12:15 PM

Raymond Billotte

Paula  Carey

Patricia Tobias

Too Many Needs? Court Access for Self-Represented Litigants

11:00 AM 12:15 PM

RL Richard Lynch

TBD

11:00 AM 12:15 PM

Lunch and WIN Sessions

12:15 PM 01:30 PM

Networking Break

01:30 PM 01:45 PM

Concurrent Breakouts

01:45 PM 03:00 PM

Expanding Communication Channels with the Public Using AI

01:45 PM 03:00 PM

Siva Appavoo

Jack McCarthy

What We’ve Learned from Building School Justice Partnerships

01:45 PM 03:00 PM

Teri Deal

Marsha  Landers

Roundtable on Public Access to Court Data

01:45 PM 03:00 PM

TBD

01:45 PM 03:00 PM

Networking Break

03:00 PM 03:15 PM

Closing Plenary - Creating a Happy Workplace by Leading with a Grateful Heart

03:15 PM 04:15 PM

Scott Colby

Sponsors

Speakers

NACM Directors

Siva Appavoo

IT Manager
New Jersey Judiciary
A visionary, technology enthusiast, and AI evangelist with 20 years of technology leadership experience leading key digital innovative projects for NJ Judiciary. Currently driving transformational initiatives for NJ Judiciary in technologies such as NLP, Text Analytics, Predictive Analytics, Chatbots, Blockchain, Machine Learning and RPA to empower courts with valuable insights and enable fair and timely access to Justice for citizens. An avid reader, passionate about technology, enjoys solving business problems and loves to travel around the world experiencing different cultures.

11 February

Raymond Billotte

Administrator
Judicial Branch of Arizona in Maricopa County
Raymond L. Billotte is the Administrator for the Judicial Branch of Arizona in Maricopa County, serving as the senior executive officer for the nation’s fourth largest trial court.Previously, he served as the District Court Administrator in the 5th Judicial District of Pennsylvania (Greater Pittsburgh) from 1996-2012 and the 46th Judicial District of Pennsylvania from 1985-1992.

Mr. Billotte holds a Master’s Degree of Public Management from Carnegie-Mellon University and is a 1991 Graduate Fellow of the Institute for Court Management’s (ICM) Court Executive Development Program.During his tenure with the courts, he has led numerous successful court improvement projects, including caseflow management revisions, jury reform, strategic planning, jail population reduction strategies, and the use of evidence-based practices in both pre-trial and post-adjudicative phases of the criminal justice system.Additionally, he has served as a consultant with USAID addressing criminal justice reforms in the Mexican states of Oaxaca and Chihuahua and has served on numerous state and national court management committees addressing the use of technology in the courts, preservation and transcription of court records, professional development of court managers, and juror diversity.

Mr. Billotte serves on the Board of Directors for the National Association for Presiding Judges and Chief Executive Officers (NAPCO) and is Chair of the Board of Directors of the Justice Management Institute (JMI), a justice system nonprofit consultancy.Previously, Mr. Billotte served on the Board of Directors for the National Association for Court Management (NACM) from 2010-2013. Mr. Billotte is certified as faculty for the ICM’s Leadership, Visioning & Strategic Planning, and Court Financial Management courses.

11 February

Paula Carey

Chief Justice
Massachusetts Trial Court
Hon. Paula M. Carey, was appointed Chief Justice of the Massachusetts Trial Court in July 2013 by the Massachusetts Supreme Judicial Court to a five year term and she was re-appointed in 2018 for an additional five year term. Prior to her service as Chief Justice of the Trial Court Chief Justice Carey had served as the Chief Justice of the Probate and Family Court beginning in 2007..She was originally appointed an Associate Justice of the Norfolk Probate and Family Court in 2001.

Prior to her appointment to the bench in January 2001, Chief Justice Carey was a partner in the firm of Carey & Mooney, PC, where she specialized in domestic relations matters. She has lectured and authored material for numerous publications and educational programs in the area of domestic relations, both as a practitioner and as a judge. She is a graduate of New England School of Law. She is actively involved with the National Center for State Courts on the National Judicial Opioid Task Force and on the Mental Health Advisory Committee.

During her career she has been honored by organizations including the Massachusetts Bar Association with the Daniel J. Toomey Excellence in the Judiciary Award, the Massachusetts Judges Conference, the Middlesex Bar Association, MCLE, Mass. Association of Women Lawyers and the Mass. Academy of Matrimonial Lawyers, the Haskell Cohn Award for Distinguished Judicial Service from the Boston Bar Association in 2013 and was the Dean’s Reception Honoree at New England Law for her commitment to public service and dedication to the law school and its students. She received the Greater Boston Fiduciary Law American Inn of Court Award of Excellence and the Mass Judges Conference President’s Award of 2016. Most recently, in 2018 she received the Peter J. Muse Award for contributions to the community.

11 February

Scott Colby

Founder
Say It With Gratitude
In 2014, Scott Colby took a volunteer trip to Guatemala to help build schools. During his time in Guatemala, he became close with both the students and their parents and was shocked by their overall positive demeanor.
That trip to Guatemala left Scott feeling conflicted. He couldn't understand why the kids and parents in Guatemala seemed so happy and grateful, despite having so little, and yet a large percentage of people here in America struggle to feel even slightly content on a daily basis.
After learning about the positive benefits that gratitude can have on people, such as more joy, happiness and optimism, Scott decided he wanted to create a gratitude movement called Say It With Gratitude. Always a big believer in handwritten thank you notes, he decided to start there.
Scott has continued to spread the message of gratitude and has authored a book about building a business through gratitude, The Grateful Entrepreneur. He also provides training on gratitude in the workplace and organizes live gratitude adventure retreats for companies.

11 February

Teri Deal

Principal Court Management Consultant
National Center for State Courts
Teri Deal, M.Ed., joined the National Center for State Courts as a Principal Court Management Consultant after several years working in juvenile and family court research settings and in direct service to system-involved youth and families. Prior to joining NCSC, Ms. Deal spent nearly a decade as a researcher at the National Center for Juvenile Justice, the research arm of the National Council for Juvenile and Family Court Judges. Her work there primarily focused on supporting juvenile justice systems, courts, agencies and programs to collect and use data. She has facilitated on-site and online training to justice stakeholders on continuous quality improvement, evidence-based practices, and analyzing and reporting data. Ms. Deal studied at the University of Pittsburgh and the University of Virginia and is currently pursuing her Ph.D. in Community Engagement.

11 February

Jamie Gillespie

General Manager
Tyler Technologies
Jamie Gillespie is the general manager for Tyler Technologies’ Online Dispute Resolution platform, Modria. She has been working in the court software industry for nearly 20 years and is a certified mediator. She received a BBA in Computer Information Systems from Texas State University.

10 February

David Hartt

Director, Knowledge and Information Services
National Center for State Courts
Dr. David Hartt is the Director of Knowledge and Information Services at the National Center for State Courts (NCSC). Prior to joining NCSC, David was the Director of Organizational Leadership and Learning Graduate Programs for the George Washington University, Hampton Roads Center.In addition, David served as a Workplace Performance and Learning executive in the Aerospace and Defense industry and is a retired Coast Guard officer. David holds a doctorate in Organizational Leadership, is a certified Project Management Professional (PMP), a Certified Performance Technologist (CPT), a past board member for the International Society for Performance Improvement (ISPI), and a past president of the Federal Government Distance Learning Association (FGDLA).

10 February

10 February

Paul Herbert

Judge
Franklin County Municipal Court
Judge Paul Herbert is a lifelong resident of Columbus, Ohio and has been practicing law for 30 years. He and his wife Barb have raised two daughters. Judge Herbert is a graduate of The Ohio State University and Capital University Law School. Judge Herbert was first elected in 2003. While serving as a Judge, he proposed a specialized program focusing on Human Trafficking victims who have been charged with the misdemeanor offense of solicitation. CATCH (changing actions to change habits) was started in September 2009. The results have been nothing short of miraculous. Women now have a safe path to exit this vicious lifestyle, they are being reunited with their families, not committing new offenses, furthering their educations and giving back to the community in significant ways. In 2015, Judge Herbert was recognized by the United States Justice Department and received an award from Attorney General Eric Holder for his contributions in the fight against Human Trafficking. In 2017, Judge Herbert received the State of Ohio Courage Award from Governor John Kasich.

10 February

Marsha Landers

Assistant Administrator
Allegheny County’s Juvenile Court
Marsha Landers, J.D., is a 1988 graduate of the Duquesne University School of Law, where she was a member of Law Review. Before attending law school, she taught high school English for several years in the Pittsburgh Public Schools. Ms. Landers is presently an Assistant Administrator in Allegheny County’s Juvenile Court, where her focus includes cross-system initiatives such as the School Justice Partnership and Crossover Youth Practice Model. Prior to assuming her present role, Ms. Landers held appellate and trial court clerkships before going on to represent children and youth in dependency and delinquency matters.

11 February

RL

Richard Lynch

General Counsel
Third Judicial Circuit Court
Beginning as a court clerk, Richard Lynch has worked in the Michigan court system in a number of roles over the past 29 years. In his current role, Mr. Lynch regularly collaborates with Ms. Brown regarding administrative operations within the Court.

11 February

Jack McCarthy

Chief Information Officer
New Jersey Courts
Since October, 2012, Jack McCarthy has been responsible for establishing strategies and direction for information technology in the New Jersey Courts. He began his career with the Judiciary as a probation officer, worked as a business analyst on the judiciary statewide case management systems, worked as a network analyst, led the state's Information Technology Security Division, and led the judiciary business analysis unit prior to his appointment as Judiciary CIO.

11 February

Mary McClymont

Adjunct Professor and Senior Fellow
The Justice Lab, Georgetown Law Center
Mary McClymont has held leadership positions in the non-profit, philanthropic and government sectors, focused on social justice, human rights and humanitarian issues in both the domestic and global arenas.

Ms. McClymont is currently Adjunct Professor and Senior Fellow at The Justice Lab, Georgetown Law Center.She formerly served as president and CEO of the Public Welfare Foundation, a national private philanthropy whose grant making then focused on criminal and youth justice reform, workers’ rights and the initiative she created and led--civil justice reform.
Among her board affiliations, she is Co-Chair of the New Perimeter Advisory Board, a global pro bono program of the DLA Piper law firm and also a member of the D.C. Access to Justice Commission. Ms. McClymont holds an LL.M. in International Legal Studies from American University’s Washington College of Law, and a J.D. from Georgetown University Law Center.

11 February

Sandy Peters

Vice President and General Manager
Tyler Technologies
Sandy Peters serves as the Vice President and General Manager of Tyler Technologies’ Incode Court product line. He came to Tyler Technologies in 1998 and served as Vice President of Software Development until taking on his current role in 2017. Sandy received a BBA in Management Information Systems from Texas Tech University.

10 February

Danielle Pugh-Markieis

Director of Judicial Education and Leadership
Center for Court Innovation (CCI)
Danielle Pugh-Markieis the Director of Judicial Education and Leadership at the Center for Court Innovation (CCI). In this capacity, she implements judicial training and leadership programs in courts nationally and internationally. Prior to joining CCI, Ms. Pugh-Markie was the Director of Program Development and Judicial Engagement for the Family Violence and Domestic Relations Program (FVDR) at the National Council of Juvenile and Family Court Judges (NCJFCJ). At NCJFCJ, Ms. Pugh-Markie developed the immediate and longer-term visions for the Family Violence and Domestic Relations Division. She oversaw several training and technical assistance projects to judges including the seminal National Judicial Institute on Domestic Violence and directed the implementation of the National Judicial Institute on Domestic Child Sex Trafficking. Ms. Pugh-Markie also worked at the Washington State Administrative Office of the Courts (AOC) where she served as Administrative Manager of the Washington State Supreme Court Commissions on Gender and Justice, Minority and Justice, and Court Interpreters and the Office of Trial Court Services and Judicial Education. While at the AOC, she led efforts to strengthen the justice system’s capacity to address gender, racial, and language bias and managed court operations and services to the judiciary and court management.She earned a Bachelor of Science in Industrial and Labor Relations and a Master of Public Administration from Cornell University.

10 February

11 February

Eric Robinson

Eric Robinson serves as a Public Service Associate with the Carl Vinson Institute of Government at the University of Georgia. In that role, he provides management and leadership development instruction to state and local government elected and appointed officials as well as other customized training and planning retreat facilitation. His areas of expertise include leadership and management development, ethics, and planning facilitation. Eric has presented at international, national, regional, state, and local government conferences.

Prior to joining the Institute, he served as the director of the Georgia Senate Research Office, where he provided research and information to Senate officials and addressed inquiries from constituents and other organizations.

Eric has a M.P.A. from the University of Georgia; where he also obtained a B.A. in Political Science and Sociology.

Patricia Tobias

Principal Court Management Consultant
National Center for State Courts
Patricia Tobias has been with the NCSC’s Court Consulting Services division as a Principal Court Management Consultant since August 2014.Ms. Tobias has experience working in a wide variety of national, statewide, and local projects including those involving leadership and governance, caseflow management, strategic planning, child welfare,criminal justice reform and improving the justice system response to mental illness. She works with national court organizations and often presents at state and national conferences.She currently serves as the Project Director of a State Justice Institute (SJI) funded national initiative to Improve the Justice System response to Mental Illness.

Prior to becoming a Principal Court Management Consultant, Ms. Tobias served as the Administrative Director of the Idaho Courts for 20+ years, since November 1993.She previously served as the Clerk of the Court, St. Louis County, Missouri (1986-1993); Director of Court Services Division, Office of the State Courts Administrator, Missouri Supreme Court (1980-1986); and Adult and Juvenile Probation Services, Champaign County Circuit Court, Illinois (1976-1979).Ms. Tobias served as President of the Conference of State Court Administrators and as Vice-Chair of the NCSC’s Board of Directors (2002-2003) and on the Council of State Governments’ Justice Center Board of Directors (2009-2011).She received the NCSC’s Warren E. Burger Award for Administrative Excellence, 2012; the Robert L. Doss, Jr., Memorial Scholarship, 2011; the Justice Management Institute’s Ernest C. Friesen Award of Excellence, 2008; the Idaho State Bar’s Award of Distinction, 2003; the Public Policy Leadership Award, 2003; and the Kramer Award for Excellence in Judicial Administration, 2001.Ms. Tobias received her M.S.J.A. from the University of Denver College of Law and her B.S. from the University of Illinois.

11 February

Will Simmons

President

T.J. BeMent

President-Elect

Kathy Griffin

Vice President

Jeffrey Tsunekawa

Secretary-Treasurer

Paul DeLosh

Past President

Charleston Carter

Director

Jeff Chapple

Director

Michelle Dunivan

Director

Frank Hardester

Director

Dorothy Howell

Director

Kelly Hutton

Director

Tina Mattison

Director

Rick Pierce

Director

Angie VanSchoick

Director

Tyler Technologies

Lanyard & Program Sponsor

Equivant

WiFi Sponsor

Registration

01:00 PM 06:00 PM

ECP Meet & Greet

05:00 PM 06:00 PM

Welcome Reception

06:00 PM 07:30 PM

Coffee Service

07:00 AM 08:00 AM

Welcome and Announcements

08:00 AM 08:30 AM

Opening Plenary - Micro-Disruption: Simple Changes for Significant Results

08:30 AM 09:30 AM

Networking Break

09:30 AM 09:45 AM

Concurrent Breakouts

09:45 AM 11:00 AM

NACM Core® Competency

NACM Core® Competency - Pushing Managements Buttons to Improve Court Performance (Part A)

09:45 AM 11:00 AM

STAPLES’ “Easy Button” solves all your office problems. Unfortunately, an “Easy Button” doesn’t work for complex organizations, but knowing what organizational buttons to push and when to push them greatly improves individual and organizational performance. This presentation introduces a common-sense model for managers to solve problems and realize opportunities.

Speakers

TBA

09:45 AM 11:00 AM

Sponsored Session Presented by Tyler Technologies: 4 Key Ways to Move from Case Management to Case Resolution

09:45 AM 11:00 AM

With an ever-growing number of cases vying for courts’ resources, the longer a case remains open, the more work it takes to close. That’s why courts around the country are turning to technology to lighten the load. These four tools empower citizens to truly take ownership of their court experience by providing easy access to information. From the moment a case lands on your docket until the final payment is received, these tools work together to help courts resolve cases quickly and efficiently.

Speakers

Special Interest Group - SIG

SIG -

09:45 AM 10:45 AM

Exhibit Hall

11:00 AM 03:30 PM

Lunch in Exhibit Hall

12:00 PM 01:30 PM

Snack Break in Exhibit Hall

03:00 PM 03:30 PM

Concurrent Breakouts

03:45 PM 05:00 PM

NACM Core® Competency

NACM Core® Competency - Pushing Management’s Buttons to Improve Court Performance (Part B)

03:45 PM 05:00 PM

This presentation is a continuation of the morning session “Pushing Management’s Buttons to Improve Court Performance”. This session introduces a commonsense performance improvement model from outside the courts and compares and contrast this model with the NACM Core Competency-Workforce Management.

Speakers

Sponsored Session Presented by:

03:45 PM 05:00 PM

SJI Priority

Human Trafficking and the Courts: Strategies to Strengthen Court Responses and Address Survivor Needs

03:45 PM 05:00 PM

The prevalence of human trafficking across the country is widespread – spanning small, rural jurisdictions to sprawling cities – and affects both domestic and foreign-born children and adults. Because of the coercive and violent nature of human trafficking, it is common for victims to experience overlapping forms of victimization, particularly domestic violence and sexual assault.Yet many survivors are unrecognized, criminalized, or do not receive adequate services to address their complex needs.
This workshop will feature both local and national subject matter experts and offer strategies, practical tips, case studies, and resources to help courts improve outcomes for human trafficking survivors. Looking through a national lens, Danielle Pugh-Markie, Director of Judicial Education and Leadership at the Center for Court Innovation, will examine key principles including how to apply trauma-informed practices, identify and screen victims, link victims to appropriate services, promote multidisciplinary collaboration, and rethink performance measures. Taking a more granular approach, Judge Paul Herbert from the CATCH Court in Columbus, Ohio will talk specifically about his court and discuss how it works, the creation of survivor-led community resources and partnerships, the importance of peer support, and CATCH Court results based on a formal evaluation.

Speakers

Coffee Service

07:00 AM 08:00 AM

Concurrent Breakouts

08:00 AM 09:15 AM

NACM Core® Competency

NACM Core® Competency - Operations Management (Part A)

08:00 AM 09:15 AM

Conference Theme

Nonlawyer Navigators In State Courts: An Emerging Consensus

08:00 AM 09:15 AM

In this session, the author of a new report will share findings from of a national study of programs using "nonlawyer" navigators who come from outside the court to assist self-represented litigants with their civil legal problems. Characteristics of these programs and practical considerations for their design will be highlighted.

Speakers

Sponsored Session Presented by:

08:00 AM 09:15 AM

Special Interest Group - SIG

SIG

08:00 AM 09:15 AM

Networking Break

09:15 AM 09:30 AM

Concurrent Breakouts

09:30 AM 10:45 AM

NACM Core® Competency

NACM Core® Competency - Operations Management (Part B)

09:30 AM 10:45 AM

Conference Theme

Enhancing the Court Process for Domestic Violence Litigants: A Coordinated Response

09:30 AM 10:45 AM

In this highly interactive session, participants will explore how domestic violence dynamics play out in a court setting and strategize how to collaborate with judges, practitioners and communities on enhancing responses, including addressing litigant experiences of bias and trauma, coordinating with community providers and ensuring safety in the court house.

Speakers

SJI Priority

National Judicial Opioid Task Force Update

09:30 AM 10:45 AM

Special Interest Group - SIG

SIG -

09:30 AM 10:45 AM

Networking Break

10:45 AM 11:00 AM

Concurrent Breakouts

11:00 AM 12:15 PM

Technology

Self Service Analytics - Nerd Out with Your Data

11:00 AM 12:15 PM

Conference Theme

Leadership Principles for You and Your Presiding Judge

11:00 AM 12:15 PM

Speakers

Conference Theme

Too Many Needs? Court Access for Self-Represented Litigants

11:00 AM 12:15 PM

Speakers

TBD

11:00 AM 12:15 PM

Lunch and WIN Sessions

12:15 PM 01:30 PM

Networking Break

01:30 PM 01:45 PM

Concurrent Breakouts

01:45 PM 03:00 PM

Technology

Expanding Communication Channels with the Public Using AI

01:45 PM 03:00 PM

This is an interactive session designed to explore the process utilized to integrate Artificial Intelligence (AI) chatbot to respond to thousands of customer inquiries weekly. Participants in this session will gain an understanding of the New Jersey Judiciary’s Information Agent (JIA) and its use of Natural Language Processing (NLP) and Natural Language Query (NLQ). The use of machine learning and language programming assisted in providing quality customer service using JIA. The necessary steps implemented by the Superior Court Clerk’s Office to provide JIA with a foundational knowledge base created via Microsoft’s QnA Maker will be covered. JIAs wins and challenges as well as future plans to further implement other AI tools such as virtual assistants and online language translation will be discussed.

Speakers

Conference Theme

What We’ve Learned from Building School Justice Partnerships

01:45 PM 03:00 PM

The benefits to schools and courts working together are well established. In this session, hear about Allegheny County Juvenile Court’s experience building partnerships with several different school districts and learn practical tips and strategies for starting partnerships with schools.

Speakers

Technology

Roundtable on Public Access to Court Data

01:45 PM 03:00 PM

Court Management

TBD

01:45 PM 03:00 PM

Networking Break

03:00 PM 03:15 PM

Court Management

Closing Plenary - Creating a Happy Workplace by Leading with a Grateful Heart

03:15 PM 04:15 PM

Research shows that 79% of people who leave a job cite a lack of appreciation as the main reason for leaving. What would the culture of your organization look like if it were full of employees who felt appreciated and motivated to contribute to the success of the team? You’ll learn how to create a happy workplace by leading with gratitude.


Speakers